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Track My Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What Does Your Order Status Mean?

  • Pending Payment – Payment via Paypal has not been received. You may pay directly by accessing your “My Account” page and clicking Pay Now.
  • Processing – Payment has been received.
Order Processing
  • Awaiting Fulfilment – Items in your order are being packed for delivery.
  • Awaiting Dispatch – Your order is waiting to be dispatched via your selected delivery method.
  • Awaiting Self Collection – You may visit the Nekojam office to collect your purchase.
  • Dispatched – Your order is on the way.
  • Completed – Your order is complete. If you have items on backorder, separate arrangements will be made when they are available. Thank you for shopping with us.