Price Match Policy
Purchased from us but found another pet store offering a lower price? Let us know and receive a refund on the difference!
Terms & Conditions
Nekojam reserves the right to modify the terms of this Policy at any time without prior notice.
Items Nekojam will match:
- Identical (ie. Same brand, size, model, color, version and quantity)
- In-stock (ie. Item must be photographed to be plentiful and available for sale)
- Regular priced items (ie. not on promotion/offer/discount/clearance)
- Sold by online competitor stores operating in Singapore
- Already purchased from nekojam.com
What Nekojam won’t match:
- Items that are on offer (e.g. 20% off or $5 off)
- Damaged or used items
- Price differences between nekojam.com and/or Neko Neko cat stores
- Prices on products purchased that have dropped after purchase due to ongoing store-specific promotions or clearance sales
Customers can email firstname.lastname@example.org within 7 days from the date of purchase with:
- Item with proof of purchase
- Competitor store + location
- Price to match
- Picture of the competitor’s price tag with available products on the shelf/advertisement/catalogue/screen grab of the website
Funds will be reversed within 7 working days via credits to use on nekojam.com.