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Price Match Policy

Purchased from us but found another pet store offering a lower price? Let us know and receive a refund on the difference!

Terms & Conditions

Nekojam reserves the right to modify the terms of this Policy at any time without prior notice.

Items Nekojam will match:

  • Identical (ie. Same brand, size, model, color, version and quantity)
  • In-stock (ie. Item must be photographed to be plentiful and available for sale)
  • Regular priced items (ie. not on promotion/offer/discount/clearance)
  • Sold by online competitor stores operating in Singapore
  • Already purchased from nekojam.com

What Nekojam won’t match:

  • Items that are on offer (e.g. 20% off or $5 off)
  • Damaged or used items
  • Price differences between nekojam.com and/or Neko Neko cat stores
  • Prices on products purchased that have dropped after purchase due to ongoing store-specific promotions or clearance sales

Customers can email help@neko-neko.co within 7 days from the date of purchase with:

  • Item with proof of purchase
  • Competitor store + location
  • Price to match
  • Picture of the competitor’s price tag with available products on the shelf/advertisement/catalogue/screen grab of the website

Funds will be reversed within 7 working days via credits to use on nekojam.com.