Nekojam Support Center


Looking for some help? Here are a list of frequently asked questions by new pet parents to the Nekojam site. If you’re in need of some answers, please see if you can find them listed below.

If you do not see your question on the list, free free to call us at 6288 3636 or use the instant chat function located at the bottom right side of your screen.


Order Enquiries

Information on products that we carried on Nekojam

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Delivery Information

Learn how delivery works; where, what time, and how to leave special instructions

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Information about modes of payment, refunds and promo codes

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Information on products, refunds, returns and our exchange policy

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About Us

Get to know the Nekojam Team behind the scenes

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Useful Tips & Tricks

Pick up tips on how to make the most of your Nekojam shopping experience

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