Nekojam Support Center
Looking for some help? Here are a list of frequently asked questions by new pet parents to the Nekojam site. If you’re in need of some answers, please see if you can find them listed below.
If you do not see your question on the list, free free to call us at 6288 3636 or use the instant chat function located at the bottom right side of your screen.
- Will I be informed of my delivery slot?
- What if I’m not home for my delivery?
- What if I want to authorise a third party to receive my order?
- How does Nekojam refund charges for out of stock items?
- What does it mean when an item is on backorder?
- What are Nekojam Paw Perks?
- When will my Paw Perks expire?