Nekojam Return & Exchange Order Number * Date of Delivery* Item for Return * Reason for Exchange/Return * ---DamagedDefectiveDoes not fit (for Wearables, Leashes and Collars, Bed and Carriers)Wrong item deliveredMissing parts/itemsProduct is expired Explain more in details for the Return/Exchange * Guidelines for Photo Taking: Clear picture of product (front, back of product, broken/damaged area close-up). Picture must show the expiration date & batch number. Allowed extensions: jpg, jpeg, png, gif, and pdf. Maximum file size 1MB each. Photo Attachment Area Disclaimer: I understand that a request for exchange/refund is solely at the discretion of Nekojam.com.