UPDATE (10/05): We STILL deliver! ;-)
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Buying Pet Food Online During Singapore’s COVID-19 Circuit Breaker

Buying Pet Food Online During COVID-19 Circuit Breaker featured image

Singapore has extended the circuit breaker to 1 June 2020 with new measures in place pertaining to the retailing of Pet Food & Supplies.

What does this mean for pet owners in Singapore?

We encourage pet owners in Singapore to refrain from panic buying pet food! Similar to your own groceries, purchase only what you require for your pet. This will allow everyone to have a chance to purchase pet food for their pets instead of a few pet owners hoarding all the pet food for themselves.

We recommend having a reserve of at least 1 month of your pet’s food, and not just during COVID-19! This prevents unnecessary stress and allows for your pet to have a constant supply of meals, while waiting for a delivery to replenish your stash.

 

Will there be any pet food shortages?

Pet food shortages are actually pretty common in Singapore. As we are a small country, some suppliers may not be able to secure a steady supply. With COVID-19 triggering a sudden surge in demand worldwide, raw materials may become unavailable, leading to disruptions in the supply chain.

This has actually happened before, when our popular brand of cat litter, Unicharm, met with a supply shortage. Nekojam had to impose buying limits of pee pads and cat litter to ensure that all the cat owners in Singapore were able to purchase their cat litter.

 

Are there any brands that are experiencing shortage or disruptions now?

Yes, a few brands from a few suppliers are currently experiencing shortage and disruptions. In order to aid our customers, we have listed them down below and will continue to update this post as information becomes available to us.

If your pet is currently being fed on these brands, you can try to make a purchase now and we will try our best to fulfill them if stock is available. If we are unable to fulfill your order, we can help to hold your order and fulfill it when it is back in stock.

 

Heavy Disruption

No deliveries until further notice

 

 

Medium Disruption

Deliveries may be delayed by 1-2 weeks

 

 

No Disruption

Deliveries should arrive in 1-8 working days

 

 

What can i do if my pet food is disrupted?

Nekojam will try our best to acquire and deliver your preferred pet food to you but in the event that we are unable to do so, we will contact you to see if you would like an exchange, refund or wait till stocks arrive.

If you do not want to wait and need your pet food urgently, we highly recommend that you consider pet foods from brands that are currently not disrupted. A varied and rotational diet for your pet also provides for a balanced diet and prevents pickiness, or long-term nutrient deficiency.

 

Is there an increase in delivery fees during this Circuit Breaker?

As much as possible, Nekojam will try maintain our existing delivery policy.

It is understandable that the demand for pet food & supplies delivery has increased during this Circuit Breaker as everyone is trying to practice safe social distancing.

However, this has added strain on our delivery network. We hope that our customers can be patient and understanding while we do our best to fulfill your orders.

We will not eliminate the possibility of an increment of delivery fee should our delivery costs increase but we will inform our customers should the need arise.

 

Will there be an increase in my pet food & supplies?

Singapore is heavily dependent on imported pet food as there are no major pet food manufacturer locally. Due to the lockdown in various countries around the world coupled with increased freight cost, it should be expected that prices will increase if the situation gets worse and supply gets locked up.

The good news is that as of the time of writing, no pet food suppliers in Singapore has increased prices due to this yet. We have heard that some suppliers are absorbing the increased cost of freight during this difficult time to help pet owners in Singapore cope as well.

What can I do with my pet since i’m staying at home during Circuit Breaker?

We have seen an increase in the sales of toys & treats for pets. As owners are spending more time at home, they have more time to spend with their pets.

Beds & Cat Condos have also seen a rise in demand as pet owners want to make it more comfortable for their pets during the Circuit Breaker.

We also see a slight increase in wearables such as leashes and collars. This is probably due to pet owners bringing their pets out for walks more.

Conclusion

I hope this guide is able to help pet owners in Singapore better prepare for our Circuit Breaker. We will continue to update this post when we have new information. In the meantime, we hope that everyone & their pets are safe and healthy! If you’d like to read more on the operating policies at Nekojam due to the pandemic, please click on the link below.

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